Terms & Conditions
We do not consider a quotation as an obligation to sell, but only an invitation to buy. Therefore, no contractual relationship between the buyer(s)/customer(s) and Absolute exists until Absolute accepts the buyer(s)/customer(s) order in writing and/or accepts a deposit / payment to proceed to supply the products. The delivery fee in the quotation is a reference only and will be confirmed at time of actual order. We do not hold stock for the customer(s) by quotations, thus stock of the items in quotation is guaranteed only when a deposit received.
Written purchase and/or deposit is confirmation of your order and bound to Absolute Terms and Conditions. Payments through Visa, MasterCard, American Express and UnionPay. American Express payments incur a 1.75% surcharge (excl. GST), UnionPay payments incur a 1.76% surcharge (incl. GST). Direct deposit is accepted.
When a deposit received, a contract has been entered and Absolute has the right to retain all or part of the deposit if the buyer(s)/customer(s) cancels the order. Depending on time spent on the transaction and work involved, situation may vary, so as to compensate Absolute for the costs incurred.
Absolute reserves the right to cancel an order, retain the deposit received and resell the items if the buyer(s)/customer(s) breaches the terms and conditions of this agreement. All goods remain the property of Absolute until they are fully paid.
REFUNDS, CANCELLATIONS AND CHANGE OF MIND POLICY
14 days change of mind returns
We really want you to love your new Sofa In a Box.. If you change your mind, you may return it to us within 14 days of the date you received it, no questions asked.
You will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This will include the costs of shipping the item to you in the first place and the cost of shipping back to us.
To lodge a return request you will need to email our customer care team at firstname.lastname@example.org that will arrange the return for you.
Items returned must be in 'as-new' condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the items.
Non-returnable items excluded from all change of mind returns include:
Products described as "made to order"
Bedding, pillows and sofa covers
Orders for commercial or non-domestic use
Within 10 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit. If requested, credit can also be in the form of the original payment method.
Store credit voucher codes will be valid for one (1) year from the date of issue.
At this stage we will not accept returns delivered in person to our depots, offices or warehouse facilities.
WARRANTY & LIMITED GUARANTEE
Absolute shall pass on any warranty provided by a manufacturer to Its buyer(s)/customer(s) ("Warranty") for its products that have been purchased in Australia. The benefits provided in such Warranty are in addition to other rights and remedies of a consumer under the Australian Competition and Consumer Act 2010 ("Australian Consumer Law"), and any other laws in relation to the products to which the Warranty relates. The Warranty period is as specified by the manufacturer. The Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. The Warranty is not transferable and does not cover products used for commercial purposes.
Absolute offers to repair or replace any products with a manufacturing or structural default for up to 1 month to 5 years from the date of purchase, depending on the product item. It must be provided that the default is not due to regular wear and tear or human factors.
For the better present the effect of the table and prevent stain penetration, we use resin film coating on the marble (nature or artifice marble) top, but its texture is soft and easy to scratch, please use under the protection of table mat.
Absolute Guarantee Schedule:
Product - Sofa
Product Guarantee - 5 years
What is covered? - Material defects due to faulty workmanship or materials
The Absolute Guarantee provides cover from the date of purchase of the original product. It is NOT renewed on the provision of a repaired or replaced product.
All floor-stock/display items are purchased in "as is” state of condition. Some floor-stock items may warrant a discount, these items are non-refundable and are sold in "as is' state of condition. It is the responsibility of the buyer/customer to inspect their items prior to purchase. Any damage incurred from the transportation and/or in-home use of floor-stock items is not under warranty policy. Floor stock warranty solely covers the structure of the product, not including the general 'wear and tear' of fabric, leather, painted or veneer surfaces.
The Warranty is not applied to:
1. Repairs to a product are made or attempted by a service provider other than those approved by the manufacturer or Absolute.
2. The product has not been used or maintained in accordance with the manufacturer's instructions as provided with the product.
3. The customer uses the product in art abnormal manner, for example, if the product is abused, misused, dropped, crushed, impacted with any hard surface. exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.
4. The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
5. The product is tampered with in anyway.
6. Normal tear and wear cases:
(b) foam and fillings will soften and form the shape of the user over time;
(c) depending on the covering and the degree of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;
(d) scars, marks and differing pore density and colour are natural characteristics of leather;
(e) the leather and fabric products are upholstered by hand and therefore, the size and weight of these products may have minor
7. The buyer(s)/customer(s) cannot supply any relevant and sufficient information to prove the purchase from Absolute.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia. the exclusions and provisos that apply to the Absolute Warranty apply to the consumer guarantees.
Exclusion of implied warranties:
Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms expressed or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Absolute is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.
INSPECTION OF PRODUCTS AND CLAIMS
Buyer(s)/customer(s) MUST inspect the products when accepts the delivery and buyer(s)/customer(s) will be required to note any damage on the delivery documentation which is presented upon delivery. In other cases, to make a claim, buyer(s)/customer(s) must notify Absolute in writing of any damage to the products or shortages in delivery within 24 hours of delivery from Absolute by sending an email to <EMAIL> or contacting their local retail shop. The notice must contain the order number, delivery date and reasonable details of the non-conformity. If the notice does not contain these details, it is deemed that buyer(s)/customer(s) has accepted those products. Absolute is not liable for any claim of loss, damage or fault to the products that you do not notify strictly in accordant to these T&Cs.
Non-conformity of any part of the ordered products does not entitle buyer(s)/customer(s) to reject all of the ordered products.
VARIATIONS & SPECIFICATIONS
The purchased product may exhibit different characteristic to the sample in the Absolute showroom or images on the Absolute website or social media. As such, colours displayed should be considered as a guide rather than an accurate representation of an actual finish.
Please note that soft furniture may vary in appearances and characteristics. Colour swatches and samples are an approximate guide only as leather and fabrics may vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade which are evidence of being produced of genuine natural materials .
Don't place the fabric directly under sunlight or near heaters as they can fade and damage the fabric. Vacuum the products regularly with a soft upholstery attachment. Some fabrics may endure an initial short period where temporary pilling can occur, and this is not considered a fault and can be easily remedied with a pill remover. Use a professional dry-cleaning service at least once a year to keep the fabric's appearance. Leave any removable covers on during cleaning to minimise shrinking.
To the full extent permitted by law, we reserve the right to change dimensions, design and construction and to pattern match fabrics according to Absolute's best judgement to improve the design of the products where these changes are limited to the internal changes to the products and are not noticeable to you.
Absolute will not be liable for any delay when performing any of its obligations including delay caused by any unforeseeable factors beyond Absolute's reasonable control. We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date, Absolute's liability will be limited, at Absolute's discretion, to resupply the products at a different time.
If at any time after receiving an order from buyer(s)/customer(s), Absolute, its supplier, subcontractor, manufacturer or any carrier suffers a Force Majeure Event or an Insolvency Event that prevents or delays Absolute from supplying some or all of the Products set out in an order by the estimated delivery date, Absolute may elect to extend the time for performance of the delivery or terminate the order if the Force Majeure Event continues for a period of 14 days or more, without any liability to buyer(s)/customer(s).
Customers can choose to pick up products, free of charge, from our warehouse. Please email us for details.
When collecting the product, the buyer(s)/customer(s) is responsible for checking the condition of goods before leaving the premise – the care and responsibility is then with the buyer(s)/customer(s), Any damage claims will not be accepted after collection If buyer(s)/customer(s) does not wish to use the advised freight carrier by Absolute, the buyer(s)/customer(s) should be responsible for all damages incurred during the freight of the items.
If a buyer(s)/customer(s) is not at the delivery address at the arranged/scheduled dispatch date, items will be returned to the warehouse and a second delivery fee has to be charged if second delivery is needed. The buyer(s)/customer(s) must inspect the items thoroughly and report any concerns within 24 hours after accepting the delivery and provide photos and description of the issue to the company. Due to Occupational Health and Safety(OHS) issues, we do not and are not responsible for moving goods that are not Absolute products. Absolute reserves the right to refuse delivery due to issues or concerns of access. Once items are delivered, the buyer(s)/customer(s) is responsible for protection of flooring, carpet, rugs etc.
If you have any enquiries regarding our Terms & Conditions, please e-mail us <email@example.com>