Frequently asked questions
SHIPMENT
HOW MUCH DOES SHIPPING COST?
It is free of charge!!! How good is that !?!
WHERE DO WE DELIVER?
We will do our very best to deliver Australia wide including many rural areas. Our items require a 2 man delivery that may prove difficult to certain rural areas, in which case you may like to organise your own courier or pick up. Please refer to our postcode register for more information.
Currently we do not ship overseas, however, if you organise your own shipping arrangements, we can assist with pick up or delivery to your shipping company.
HOW LONG DOES SHIPPING TAKE?
We usually dispatch your order within 1-3 working days. In most metro areas of major cities, you can expect your order within 1-5 business days from the day of dispatch. Outside of these areas, it will take longer and it could take up to 7 working days. For regional locations it may take up to 1-2 weeks to arrive, but in general it doesn’t take longer than 7 business days. All shipments include transparent tracking. You will get emails/SMS notifications which means you can plan your day with peace of mind.
DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?
Carriers are instructed to get a signature unless you’ve provided authority to leave. If you are not home on the delivery day, you can opt for ‘authority to leave’ your goods on your property without a signature on delivery so that your order is waiting for you the moment you get home. Please note that in case the Authority to leave option was taken we can not take liability for any loss or damage to the parcel.
It’s also important to ensure there is a clear instruction about where to leave your goods in order notes you will find on checkout page. Please bear in mind that these locations are generally not suitable for this option:
Addresses where there is high foot traffic
Addresses where the property is close to the main street
Apartments that are not accessible for delivery
Apartment mailrooms where no one is in attendance
Locations where there is no protection from weather or pets
WHAT IF I MISSED MY DELIVERY? CAN I ARRANGE RE-DELIVERY?
Absolutely! The fastest way to arrange a redelivery is to contact the carrier directly. You will find details (tracking number) in email sent by our Carrier upon dispatch. Carriers will typically arrange re-delivery starting from the next business day onward, however it is very likely that re-delivery fee will be applied. If re-delivery fails 2x or you will not pick up your order within 5 business days, your parcel will be sent back to us!
In this case, we will need to wait for your parcel to return at our address and dispatch it again. This will come at the cost.
WHAT TO DO IF PACKAGE OR CONTENTS ARE DAMAGED?
Unfortunately, items are occasionally damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, we suggest you to take photos or video showing the damage of the item and packaging, refuse to accept the delivery and contact us immediately.
Damage claims are time sensitive so make sure you report any damage within 24 hours!
DIMENSIONS AND ASSEMBLY
HOW BIG IS THE BOX THAT MY SOFA COMES IN?
The box that your Functional Sofa comes in measures 107cmL x 93cmW x 52cmH and will easily fit through any stairway, hallway, or doorway!
HOW MUCH DOES MY FUNCTIONAL SOFA IN A BOX WEIGH?
Your Functional Sofa In A Box weighs 60 kg. inside its box. Once unpacked, your sofa itself weighs 53 kg.
WHAT COMES INSIDE MY BOX?
Your box really is the whole package! It includes your sofa’s frame, arms, legs, cushions, and throw pillows. It also includes the screws you’ll need to attach the legs to the frame.
DO I NEED ANY TOOLS OR EXTRA PARTS TO ASSEMBLE MY SOFA IN A BOX?
The only tool you’ll need to assemble your sofa is a screwdriver. Everything else that you’ll need will be right there inside the box!
HOW LONG WILL IT TAKE TO ASSEMBLE MY SOFA IN A BOX?
Your Sofa In A Box will assemble in just 10 minutes so you can start enjoying it right away!
GENERAL INFORMATION
WHAT CAN MY FUNCTIONAL SOFA IN A BOX DO?
Your Functional Sofa In A Box is the only one of its kind, because it comes with 3 functions in 1 box! Functional Sofa In A Box offers comfortable seating, roomy built-in storage space, and a foam sleeper mattress all in one stylish sofa.
WHAT KIND OF FABRIC IS FUNCTIONAL SOFA IN A BOX UPHOLSTERED IN?
Functional Sofa In A Box is upholstered in a spill resistant woven performance fabric that comes in your choice of 6 trendy colors.
HOW DO I CARE FOR AND CLEAN MY FUNCTIONAL SOFA IN A BOX?
You can easily care for your Functional Sofa In A Box by wiping it clean with a damp cloth.
HOW BIG IS THE BUILT-IN STORAGE SPACE IN MY FUNCTIONAL SOFA IN A BOX?
Your sofa’s built-in storage space is large enough to fit your blankets, sheets, pillows, or any other linens you want to store away! It’s also perfect for stashing away toys and board games.
HOW MANY PEOPLE WILL MY FUNCTIONAL SOFA IN A BOX SEAT?
Your sofa will comfortably fit three people.
DO YOU HAVE A SHOWROOM?
No, unfortunately at this stage Absolute Furniture does not have an active showroom, but we do organise pop up displays in various areas. Follow us on social media to know everything about our current events. We also understand that it can be stressful to purchase furniture without actually seeing it, so do not hesitate to contact our support team, and we will do everything in our hands to make it easier for you.
DO YOU DELIVER TO THE DOOR?
Our free delivery only covers delivery to a ground-floor or front-door location.
We have to live it in your hands to move delivered items from the ground-floor or front-door location into the premises. Please note that you will require 2 people to move your new sofa safely.
WHAT IF I HAVE ISSUES WITH MY SOFA?
Please contact our dedicated support team at support@absolute-furniture.com.au if you are experiencing any difficulties with your new Sofa In a Box.
WHERE WILL BE MY SOFA SHIPPED FROM?
We are a Gold Coast (QLD) based business, and all orders will be shipped to you from Burleigh Heads, QLD, 4220.
