Question 1

HOW MUCH DOES SHIPPING COST?

Accepted Answer

It is free of charge!!! How good is that !?!

Question 2

WHERE DO WE DELIVER?

Accepted Answer

We will do our very best to deliver Australia wide including many rural areas. Our items require a 2 man delivery that may prove difficult to certain rural areas, in which case you may like to organise your own courier or pick up. Please refer to our postcode register for more information.
Currently we do not ship overseas, however, if you organise your own shipping arrangements, we can assist with pick up or delivery to your shipping company.

Question 3

HOW LONG DOES SHIPPING TAKE?

Accepted Answer

We usually dispatch your order within 1-3 working days. In most metro areas of major cities, you can expect your order within 1-5 business days from the day of dispatch. Outside of these areas, it will take longer and it could take up to 7 working days. For regional locations it may take up to 1-2 weeks to arrive, but in general it doesn’t take longer than 7 business days.  All shipments include transparent tracking. You will get emails/SMS notifications which means you can plan your day with peace of mind.

Question 4

DO I NEED TO BE HOME TO RECEIVE MY DELIVERY?

Accepted Answer

Carriers are instructed to get a signature unless you’ve provided authority to leave. If you are not home on the delivery day, you can opt for ‘authority to leave’ your goods on your property without a signature on delivery so that your order is waiting for you the moment you get home. Please note that in case the Authority to leave option was taken  we can not take liability for any loss or damage to the parcel.
It’s also important to ensure there is a clear instruction about where to leave your goods in order notes you will find on checkout page. Please bear in mind that these locations are generally not suitable for this option: 
 
Addresses where there is high foot traffic
Addresses where the property is close to the main street
Apartments that are not accessible for delivery
Apartment mailrooms where no one is in attendance
Locations where there is no protection from weather or pets

Question 5

WHAT IF I MISSED MY DELIVERY? CAN I ARRANGE RE-DELIVERY?

Accepted Answer

Absolutely! The fastest way to arrange a redelivery is to contact the carrier directly. You will find details (tracking number) in email sent by our Carrier upon dispatch.  Carriers will typically arrange re-delivery starting from the next business day onward, however it is very likely that re-delivery fee will be applied. If re-delivery fails 2x or you will not pick up your order within 5 business days, your parcel will be sent back to us! 
In this case, we will need to wait for your parcel to return at our address and dispatch it again. This will come at the cost.

Question 6

WHAT TO DO IF PACKAGE OR CONTENTS ARE DAMAGED?

Accepted Answer

Unfortunately, items are occasionally damaged in transit. If an item arrives and the packaging or the item itself is clearly and significantly damaged, we suggest you to take photos or video showing the damage of the item and packaging, refuse to accept the delivery and contact us immediately.
Damage claims are time sensitive so make sure you report any damage within 24 hours!

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info@absolute-furniture.com.au